CALL CENTER
A Virtual Call Center is an “automatic” call center
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A Virtual Call Center is an “automatic” call center. It is basically the same thing as a call center, only costing a fraction of the price a...
Business process outsourcing (BPO)
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Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specif...
Custom CRM Boosts FXCM Customer Satisfaction and Increases Internal Productivity
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Challenge * Rapid growth at Forex Capital Markets (FXCM), one of the largest currency trading firms in the world, resulted in the need t...
FXCM’s tremendous success can be attributed to its iron focus on customer service
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, Forex Capital Markets (FXCM) has grown into one of the largest currency trading firms in the world by offering traders direct access to th...
Call center staffing: The importance of hiring well First, Get the Right People: Hiring Frontline Staff for Your Contact Center
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Hiring Well First, Get the Right People: Hiring Frontline Staff for Your Contact Center The Importance of Hiring Well It's no secret tha...
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