Informal Call Centre receives calls coming into a contact group and distributes the calls among agents of the company assigned to that group.
Informal Call Centre provides a valuable service for those business customers who have a help desk, order entry department or any contact group, especially with variable or even seasonal call volume.
In place of lost calls, busy signals or expanding staff just because of peak periods the Informal Call Centre application handles incoming calls in an orderly and professional manner whether agents are immediately available or there is a period of call overflow.
The informal call centre receives calls coming into a contact group and distributes the calls among agents of the company assigned to that group, whether the agents are in the call centre or working from home or other remote location.
The ACD (automatic call distribution) capability helps especially with busy call periods to present a professional customer interface and to maximize caller satisfaction. ValueNet can easily configure multiple queues per customer, with custom choices, meeting customer needs while saving their customers from call centre capital expenditures
