BUSY CALL CENTRES - EASY CALL CENTRE SOFTWARE
An important situation which needs to be handled is when the next call comes in to an operator before he or she has finished inputting the details for the last call. Both Rockets' call centre software, Ansaplus and Dynamic Plus handles this situation but in different ways. Ansaplus handles this by automatically saving the message and flagging it as unfinished. The operator can return to the message and complete after finishing the current call. Dynamic Plus handles this by allowing the operator to answer the next call by presenting the next greeting while still finishing the current script.