CALL CENTRE SECTOR IS BOOMING
A recent report by Tricia Phillips for the Mirror gives some much-needed positive publicity for the customer contact industry.
Focusing on the fact that three per cent of the working population are employed by call centres, the report states that “the modern call centre is a far cry from its battery farm image.”
There is even a quote from CCF’s own editor, Claudia Hathway, who said: “Call centres are not 21st Century sweatshops that do not care for their staff or offer a worthwhile career.
“What’s more, the industry is currently bucking the economic trend and the overall number of positions is growing.”
The article goes on to profile mum-of-two Julie Hourihan, who has built a successful career with Lloyds TSB Direct.